bp345 Privacy Policy

1. What Information We Collect

bp345 collects certain personal information in order to provide its users with a secure, personalized, and seamless experience. The types of information collected under this Privacy Policy are described below:

1.1 Registration Information

When you open an account with bp345, we collect your full name, date of birth, national identity card number or passport number, email address, mobile number, and residential address. This information is essential for verifying your identity and managing your account.

1.2 Financial Transaction Information

During deposits and withdrawals, we record information related to your payment method — such as your bKash, Nagad, or Rocket account number. Complete payment credentials are not stored on our servers; only transaction reference information is retained.

1.3 Device and Usage Information

Your device's IP address, browser type and version, operating system, referrer URL, time spent on the site, pages visited, and gaming activity logs are collected automatically.

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies that help manage your session, save your preferences, and improve the overall user experience. You can disable cookies from your browser settings, though this may limit some functionality of the site.

2. Purpose of Data Collection

bp345 uses your personal information for the following legitimate purposes:

• Completing account registration and identity verification (KYC process)
• Processing financial transactions — managing deposits and withdrawals
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support and resolving issues
• Creating a personalized gaming experience based on your preferences
• Notifying you about bonuses, promotions, and special offers
• Conducting behavioral analysis to ensure responsible gaming
• Complying with applicable laws and regulations

3. Data Sharing and Disclosure

bp345 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the specific circumstances below:

3.1 Service Provider Partners

We use trusted third-party services to operate our platform — such as payment processing, identity verification, fraud prevention, and technology infrastructure. These partners are given access only to the information necessary to provide their designated services and are contractually obligated to comply with our privacy standards.

3.2 Legal Obligations

If it becomes necessary to provide information based on a lawful order or demand from a competent court, government authority, or regulatory body, bp345 may be required to disclose information in compliance with applicable law.

3.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such circumstances, you will be notified in advance by email and your consent to the new policy will be obtained.

4. Game Providers and Technology Partners

The bp345 platform hosts content from various game providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These providers have their own privacy policies and some technical data may be transmitted to their servers while using their software. However, your personally identifiable information is not shared with them.

5. Data Security Measures

bp345 applies industry-standard technical and organizational security measures to protect your personal information:

• SSL Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is encrypted using industry-standard encryption algorithms.
• Firewall and Access Controls: Multiple layers of firewalls and strict access policies are maintained to prevent unauthorized access to our systems.
• Regular Security Audits: Regular cybersecurity audits are conducted to identify potential vulnerabilities.
• Staff Training: Employees who have access to user information receive strict privacy training.

6. Data Retention Period

Your personal information is retained for as long as your account remains active and for as long as necessary to fulfill the purposes for which it was collected. After an account is closed, information may still be retained for the following reasons:

• Fulfilling legal obligations — typically for 5 to 7 years
• For the purpose of resolving disputes and establishing or defending legal claims
• For fraud analysis and preventive activities
• For regulatory reporting and compliance purposes

Once the specified period has passed, information is securely deleted or anonymized.

7. Your Data Protection Rights

As a registered user of bp345, you enjoy the following rights:

7.1 Right of Access and Review

You may request from us at any time to find out what information we hold about you. We will provide this information within a reasonable time after verification.

7.2 Right of Correction

If the information we hold about you is incorrect or incomplete, you may request that it be corrected. This change can be made through account settings or via the support team.

7.3 Right of Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or legitimate business purposes.

7.4 Right to Object to Processing

For certain uses, particularly for marketing communications, you may object to the use of your information. We will honor your request as soon as possible.

7.5 Right to Portability

You may request from us to receive the information you have provided in a structured, commonly used format.

8. Marketing Communications and Opt-Out

If you do not wish to receive promotional emails or notifications from bp345, you may unsubscribe at any time using the methods below:

• By clicking the "Unsubscribe" or "Cancel Subscription" link at the bottom of any marketing email
• By changing your communication preferences in your account settings
• By contacting our support team directly

Even after opting out, important transactional notifications related to your account will continue to be sent, as these are part of the service.

9. Protection of Minors

The bp345 platform is for persons aged 21 or older only. We do not knowingly collect personal information from minors. Age verification steps are mandatory at the time of registration.

If we have reason to believe that a user is under the age of 21, we will immediately suspend that account and delete the information collected. If a parent or legal guardian learns that their child has registered on our platform, please contact us immediately.

10. International Data Transfers

bp345 primarily serves the Bangladesh market. However, some technical services may be provided by third parties whose servers are located in other countries. In the case of such transfers, we ensure that:

• The receiving party maintains adequate data protection measures
• The transfer is completed under agreements consistent with our Privacy Policy
• Only the minimum information necessary to provide the service is transferred

11. Third-Party Sites and Links

Our platform may sometimes reference third-party services. bp345 is not responsible for the privacy practices of those third-party websites or services. You are advised to read the privacy policy of any third-party site before using it.

12. Changes to This Policy

bp345 may update this Privacy Policy from time to time as a result of business changes, legal requirements, or improved security practices. For significant changes:

• An email notification will be sent at least 30 days before the date of the change
• A special notice will be displayed on the main page of the site
• The "Last Updated" date at the top of this page will be changed

Continued use of the site after the updated policy is published will be considered as your consent to the new policy.